Returns and Exchanges

We love returns at EMOII Shoes! Don’t feel bad about it, we understand it can be a bit challenging to buy shoes online. To find the right size, and imagine how the shoes would match up with your wardrobe is not always an easy task, it could take a couple of tries to find your perfect pair. At EMOII, we try our best to serve you, your happiness and satisfaction are our best rewards.

To make this process easier and less challenge for you, we offer a 90 Days FREE return and exchange plan to all the Australian and New Zealand customers.

  1. Can’t decide to go size up or down? No worries! Just order both sizes. We will send you both sizes, you keep the right size, and send back the other pair to us FOR FREE! No hassle, no cost. Of course, the item returned to us needs to be original New condition.
  2. Never shopped with us before? We offer free returns for your first order with us so we can take your worries away. Just give yourself an opportunity to try our stylish and supportive shoes! You might find a whole new world…
  3. Of course, we offer REPLACEMENT for any faulty products. However, this should be extremely limited with our strict quality control standards.

At EMOII, we are happy to refund you either a. as a Store credit or b. Cashback to your account. If you choose to refund as a Store credit, we will pop up your credit with 10% for your next purchase with us.


How To Make your Return or Exchange:

We accept returns on sale and full price item as long as they meet our returns criteria. Before returning an item, please check to see whether it meets the following conditions.

      • Items must be returned within 90 days of purchase.
      • Items must be unworn or in their original condition, with shoe box and the fitting pack (not applicable to sandals).
      • You must provide: either a copy of your invoice or a note  include the following information in your returns: Order ID, Return Reasons and Refund Preference
      • Final Sale items are not eligible for returns or refunds unless they are deemed faulty 
For return, please post the shoes to the following return address with the original box, with the invoice or a note for us to identify order. 

Emoii Pty Ltd
Reply Paid 83367

Upon receiving your shoes, we will process the refunds/exchanges/replacements. This may take a couple of days to complete.

*Free returns are only available for Australian customers. However, if the product has a MAJOR FAULT, free returns will also applicable to international customers. Please send us an email and our team will send you the shipping instructions. A major fault is a problem that can not be easily repaired, or, the items are significantly different from the description.


If your purchase is not quite right, you can exchange it in line with our return conditions.

    • Simply return your order following the "Returns" process above and include a note in your package, noting which item you would like for your exchange.
    • Once your returned order is received and processed by our team, we will send out your exchange item free of charge.
    • Please note that for exchanges done via post, we can only exchange for items of an equal or lesser value. If your exchange item is of a lesser value than the original, we will process the exchange and refund you the difference.
    • If you wish to exchange your order for an item of a greater value, please write to us

Final Clearance items 

Please Note: No exchanges or returns for Final Clearance items.

International Returns


Due to the impacts of Cov-19 on global logistics networks, To arrange international returns, please email us at with your order number and your order number – we’ll email you back with the information. 

With the international returns you will need to arrange your own return postage. We recommend getting a tracking number for your return parcel.

We understanding international shipping are not cheap. To help, we now subsidise the cost in selected countries and offer flat rate returns with DHL. See below:

  • USA and Canada: $55AUD;
  • Singapore: $45

The cost of your return will be deducted from your refund or store credit.

We are also happy to try our best to meet your requirement if you have any special needs, please send us an email at