Shipping
At EMOII, we offer Free Standard Shipping for all our orders.
Australia and New Zealand
Standard shipping in Australia may take 3 - 6 working days once processed by our warehouse. We use Australia Post for all orders within in Australia and New Zealand.
Express Shipping within Australia for an additional AUD10 per pair of shoes. The express shipping option is available at checkout.
International Shipping
Yes, we provide FREE SHIPPING world wide (where laws and regulations allow) using DHL Express.
Your order will be process within 2-3 business days. Delivery times will vary depending on your location. Standard Shipping to rest of the world may take longer 2-4 weeks depend on the country.
Import Taxes & Duties
Import taxes & duties are not covered in your order. Some countries require the purchasers to pay for the import taxes & duties. DHL will send an email notification advising that import taxes are to be paid and will direct you to where you can make payment if required. Once payment has been made, your order will be to you within five business days.
Please check your country’s import taxes & duties prior to placing your order, as Emoii shoes cannot be held responsible for any associated costs.
International Return
With the international returns you will need to arrange your own return postage. We recommend getting a tracking number for your return parcel.
We understanding international shipping are not cheap. To help, we now subsidise the cost in selected countries and offer flat rate returns with DHL. See below:
- USA and Canada: $55AUD;
- Singapore: $45
The cost of your return will be deducted from your refund or store credit.
To arrange international returns, please email us at info@emoii.com.au with your order number and your order number – we’ll email you back with the information.
We are also happy to try our best to meet your requirement if you have any special needs, please send us an email at info@emoii.com.au.